Overall I would equate our experience to a root canal. I really do not see the point of dealerships, if our salesperson had been on his own this transaction would have been flawless. Instead after several back office/management missteps we were left with big promises and under delivery.
In August we were looking for a used Sienna, found a beauty at Toyota Langhorne and began the sales process. After handing over a hefty downpayment, we were told we would get the vehicle in a week. One month later no car, but a nice initial loan payment reminder. No car has been received. Two weeks later we get the car and a half hearted apology. Well next day it needed an alignment, so much for gold certified pre owned. After several phone calls with management we were told we would receive a check to cover the first loan payment, happy new year and no check. Happy with the vehicle but won’t use them again. We were an ideal customer and were patient and understanding, we do not feel that our good faith effort was matched by the dealership.
In short if you need to go through the hassle of a dealership, do it somewhere else.